Contact Center Platform
Engage your Customers
Contact Center Platform (PCC) is a business platform that enables easy contact with customers through digital communication channels: chat, audio, and video.
PCC supports you in day-to-day client service, online sales, and product marketing through personalized interactions.
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The enterprise-class solution trusted by global banks
New experience in Customer service
Change your approach to customer service to grow your business with the best solution on the market
Unlock your advantages
PCC platform opens your business to new opportunities
Start changing today – it’s easy!
Just add 3 lines of code to your website. Need help? Our team will be happy to help
Support
We are ready to support you 24/7/365
Pricing
Business
$49 per agent/month
Billed annually or $59 month-to-month
- Chat
- Website widget
- Transfers
- File sharing
- Gifs
Business Plus
$59 per agent/month
Billed annually or $69 month-to-month
- Chat, Audio, Video
- Website widget
- Transfers
- File sharing
- Gifs
- Unlimited chat history
- Screen sharing
- Customer surveys
- Registered Customer service
Enterprise
Let’s talk…
Individual contract
- Chat, Audio, Video
- Website widget
- Transfers
- File sharing
- Gifs
- Unlimited chat history
- Screen sharing
- Customer surveys
- Registered Customer service
- Direct Agents
- Traffic tracking
- Work scheduler
- Mobile SDK
- Integration with File Repository
Contact form
Compare plans
Business
Business Plus
Enterprise
Channels
Website – drawer
Website – new popup window
Mobile
Email
WhatsApp
Chat and monitoring
File sharing
Setting Agent unavailability
Transfers
Inactivity message
Gifs
Multiple website support
Routing based on chat subject
Canned responses
Customer survey
Customer details
Setting Unavailability by Supervisor
Private Canned messages
Agent rating
Customer profiles
Direct Agents (RM)
Auto logout
Transfers by Supervisor
Chat tagging
Invitations
Deep link
Traffic tracking
Custom customer segments
Integration with File Repository
Work scheduler
Agent backup
Logout by Supervisor
Audio, Video, Screen Sharing
Chat
Audio
Video
Upgrade from Chat to A/V
PDF Sharing
Screen sharing from Agent to Customer
Screen sharing from Customer to Agent
Stats & Reports
Stats & Reports
Security
256-bit SSL secure connection
Malicious content
File security scanning
Audit log
Data center in US or EU
Banned visitors list
Single Sign-On (SSO) ready
HSM
Maker/Checker mode
SiteMinder support
AV recording encryption
Customer authentication
Customization
Custom logo in chat window
Language selection
Chat window translations
Right-to-left support
Dark mode
Multi-brand customization
Features availability per Customer Profile/Segment
Management
Supervision
Group organization
Inactivity timeout configuration
Agent roles
Integration
CRM integration
DocuSign Integration
Notifications
Any chatbot
Production Support
Knowledge base
24/7/365 Support
Product training
Software engineer support
Legal assistance
Key Account Manager
Archives
Chat history
Email transcripts/Chat transcriptions download
Enterprise support
Load Balancing
On-prem mode
Data Retention with Legal Hold
COB/DR switching
Node by Node upgrade
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Business
$49 per agent/month
Billed annually or $59 month-to-month
Business Plus
$59 per agent/month
Billed annually or $69 month-to-month
Enterprise
Let’s talk…
Individual contract
Channels
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Website – drawer
Quick access chat widget that can be rolled up and down.
Website – new popup window
Adjustable window for higher comfort when using audio and video channels.
Mobile
Enhance your mobile app with our chat widget to provide real time support.
Email
Integrate your platform and call distribution with e-mail notifications.
WhatsApp
Higher flexibility for Users, integrate with WhatsApp and provide support using additional platform.
Chat and monitoring
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File sharing
Using PCC you can share files between Agent and Client on demand.
Setting Agent unavailability
Better work distribution thanks to smart unavailability option for your Agent.
Transfers
You can transfer Customer to another Agent to provide the best support experience.
Inactivity message
You can set notification message for Customer when Agent is not available.
Gifs
Who doesn’t like gifs? You can attach and send personalized file telling more than thousand words.
Multiple website support
More than one web services in your business? No problem you can add our widget in all of them!
Routing based on chat subject
Routing Client directly to specialized Agent basing on issue thread.
Canned responses
Response suggestions for faster service.
Customer survey
Ask your Client about opinion, PCC allows you to prepare customized surveys.
Customer details
Show defined Customer details to provide better understanding for Agent.
Setting Unavailability by Supervisor
You can manage your Agents workgroup using Supervisor account, all control in one place.
Private Canned messages
Personalized response template for faster service.
Agent rating
Decide which Agents has the best skills in managing specified issue.
Customer profiles
Integrate Customers profiles from your database with PCC to provide better service.
Direct Agents (RM)
You can assign dedicated Relationship Manager to handle wealth Clients.
Auto logout
To maintain secure connection, session will end automatically after inactivity time.
Transfers by Supervisor
You can manage transfers by using Supervisor account, all control in one place.
Chat tagging
Tag particular chat, in future it’s easier to go back into that conversation.
Invitations
Send outbound messages to your Clients.
Deep link
We can implement on PCC platform deep links to redirect Clients directly to your App.
Traffic tracking
Collect important data and monitor traffic in real time.
Custom customer segments
You can divide Clients into segments.
Integration with File Repository
PCC can be integrated with file repository.
Work scheduler
You can plan and manage schedules for your Agents.
Agent backup
Keep Customer service on highest level thanks to backup Agent in case when Relationship Manager is unavailable.
Logout by Supervisor
Supervisor has option to execute force logout and close Agent session remotely.
Audio, Video, Screen Sharing
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Chat
Text communication channel providing Client service in real time.
Audio
PCC platform provides audio conversation with Consultant at any time when Customer needs it.
Video
PCC platform provides audiovisual conversation with Consultant at any time when Customer needs it.
Upgrade from Chat to A/V
Chat interaction can always be upgraded by Agent with Customer permission to audio or audiovisual conversation.
PDF Sharing
If something needs to be shown but cannot be delivered, Agent can share selected pdf file area in real time.
Screen sharing from Agent to Customer
If something needs to be shown but cannot be delivered, Agent can share screen in real time.
Screen sharing from Customer to Agent
If something needs to be shown but cannot be delivered, Customer can share screen in real time.
Stats & Reports
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Stats & Reports
PCC provides wide range of collecting data and generating selected reports.
Security
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256-bit SSL secure connection
SSL encryption protocol ensure that connections are safe.
Malicious content
PCC platform provides safe work environment free from malicious content.
File security scanning
When files are delivered PCC ensures that every attachment is safe to open.
Audit log
Records of system accesses, events and operations performed in a given period.
Data center in US or EU
We have data centers located in US and EU. We’re creating Users accounts on the best server point in accordance to national laws regarding to Customers destination use.
Banned visitors list
Option to view and edit permanently blocked unwanted visitor.
Single Sign-On (SSO) ready
PCC platform can be integrated with enterprise or cloud SSO solutions.
HSM
Hardware Security Module protects cryptographic keys and handles the encryption and decryption processes.
Maker/Checker mode
PCC platform can be adjusted to split Supervisor role on maker (creator) and checker (acceptance).
SiteMinder support
Authentication mechanism to positively identify users using PCC platform.
AV recording encryption
PCC platform provides files encryption to secure all audio and video records.
Customer authentication
PCC platform allows to authenticate Customer by using his credentials.
Customization
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Custom logo in chat window
You can add personalized logo into chat window instead of PCC brand.
Language selection
Our platform supports English and Polish language in user interface.
Chat window translations
Text messages shown on Customer chat window can by personalized by adding custom phrases.
Right-to-left support
Our platform handle and respond to Users who communicate through a right-to-left language such as Arabic, Hebrew, Chinese or Japanese.
Dark mode
Customize your Agent application by changing between two color palette.
Multi-brand customization
PCC platform can be adjusted to support more than one brand in your business.
Features availability per Customer Profile/Segment
Features can be adjusted per Customer Profile/Segment.
Management
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Supervision
Wide range of management options to gain highest processes control in your Customer service.
Group organization
Agents can be divided into groups related directly to particular issue type.
Inactivity timeout configuration
Adjust time of inactivity and control log out.
Agent roles
Agents can be divided into one man team specialized into particular issue type.
Integration
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CRM integration
PCC application can be connected with your CRM platform so data can flow to, from, or between them.
DocuSign Integration
DocuSign integration is an enhancement of PCC application which allows the authenticated Customer to sign documents with DocuSign platform.
Notifications
Adjustable notifications for Agent and Customer.
Any chatbot
PCC can be integrated with any chatbot available on the market.
Production Support
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Knowledge base
Set of documents and articles describing how to use PCC and maximize benefits from available features.
24/7/365 Support
You can contact us anytime you need by sending mail to our support team.
Product training
We can arrange and organize training event to present methods how to use and manage PCC platform.
Software engineer support
If you need our assistance in technical matter we provide software engineer support.
Legal assistance
We provide legal assistance to help you safely implement our platform into your business.
Key Account Manager
We dedicate for you personal Key Account Manager for better understanding of key needs and requirements.
Archives
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Chat history
You can access into historical conversation any time you want without any archive time limit.
Email transcripts/Chat transcriptions download
If you need to acquire specified data you can easily download them.
Enterprise support
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Load Balancing
Our platform has implemented mechanism responsible for balancing and routing traffic.
On-prem mode
We can provide solution dedicated for your business using on-prem mode.
Data Retention with Legal Hold
You can decide when and what should be deleted or excluded and archived.
COB/DR switching
Capability to operate in geographically distributed environment, supporting resiliency against local disasters and securing data from loss
Node by Node upgrade
Capability to run majority of maintenance activities (e.g. updates) without disrupting system availability to customers.
Intrested? Try to use PCC demo now!
Fill our registration form and try PCC platform for free.